Monday , 25 September 2017
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REGIONAL UTILITY MANAGEMENT (6 Municipal Water Credits)

September 27 @ 8:00 am - 3:00 pm

8:00 am – Introductions
8:15 am – Water Staff Presentation:

  • Working with the PSC to ensure Fair and Reasonable Water Rates”

9:45 am Break
10:00 am – Consumer Affairs Presentation:

  • Water Utility Customer Service, Billing, Metering and Collections: What’s required and what’s not?

12:00 pm – Lunch (On Your Own)
1:00 pm – Questions for PSC staff
2:00 pm – Funding Sources: USDA Rural Development, DNR, CDBG. Overview of funding for utility projects.
Consumer Affairs Topics:                                                              Water Topics:
PSC Overview                                                                                              Water Team Overview
Rulemaking Updates                                                                                 Water Rates 101
Customer Service Best Practices                                                             Construction Authorization Requirements
Utility Billing Requirements – Application of Rates                          Annual Reporting Requirements
Collections, Disconnections and DPAs                                                  Turning “Lost” Water into Revenue
Meter Testing, Retention and Accuracy                                                Lead Service Line
Complex Billing Adjustments

Speakers:  PSC Staff, Funding Source Representatives

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Details

Date:
September 27
Time:
8:00 am - 3:00 pm
Event Categories:
,
Website:
http://www.wrwa.org

Organizer

WRWA
Phone:
(715) 344-7778
Email:
wrwa@wrwa.org
Website:
www.wrwa.org

Other

Fee
$100 Member / $125 Non-Member

Venue

Turner Hall
301 S 4th Street
Watertown, WI 53094 United States
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