Wednesday , 26 February 2020

Habitual water/sewer shut offs

Home Forums General Discussions Habitual water/sewer shut offs

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    Rick Schmidt

    What if anything are utilities doing with repeat offenders that do not pay their bills? Do you have an established policy for these cases?

    Adam Lechner

    We continue to bill them. When they do not pay, we send them Past Due notices. We send them letters explaining any past due amount not received by Nov. 1st will receive a 10% penalty and if not by Nov. 15th, will go on the tax bills. For some this results in a years worth of water/sewer

    We are extremely fortunate that in our county the Treasurer settles with us immediately the following year, whether they receive payment or not. I feel we are unique in that situation. So, because we get paid and with penalty for all water used we do not shut anyone off. If situations change and we failed to receive payments for water/sewer arrears we would institute and shut-off policy.

    The major hang-up with shutting people off that I’ve found is that a lot of our older stops, when used, don’t work. It’s hard to justify spending limited funds to repair these stops when, if we do nothing (don’t shut them off) we get still get paid.

    So, to answer your questions, we continue to bill across the board, and yes, it’s established and works in our case.

    JJ Larson

    Same here, continue to bill & put them on the tax bills. We’ve had the same conversations about time & energy doing shut offs & turn ons; not mention repairing the stops that don’t work. Hard to start a shut off policy and be consistent with limited staff and resources.

    Becky Scribner

    We send the quarterly bills, then a notice with the July billing that “disconnect letters” will go out to ALL customers with a balance as of July 21st. We then send a disconnect letter and give them 10 days to enter a payment plan – then follow through with shut offs as needed. This has proven very effective for us, but I can see where bigger cities would have more of these customers; thus manpower would be an issue. Our “repeat” delinquent customers know the routine and pay before the transfer to the taxroll. So, even thought a few get transferred, most get paid.

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