Friday , 22 June 2018
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REGIONAL UTILITY MANAGEMENT (6 Municipal Water Credits)

July 10 @ 8:00 am - 3:00 pm

8:00am – “Working with the PSC to ensure Fair and Reasonable Water Rates – Part 1”

  • Water Program Overview
  • Water Rates 101

10:00am – “Working with the PSC to ensure Fair and Reasonable Water Rates – Part 2”

  • Construction Authorization Requirements
  • Important Water Topics:  Turning Lost Revenue into Revenue;  Lead Service Line Replacements

11:15am – “Customer Service and Collections: Best Practices and Requirements – Part 1”

  • Utility Customer Service Best Practices
  • Responsible Party for Billing: Who is the correct customer to bill?
  • Deferred Payment Agreements

11:45pm – Lunch

12:45pm – “Customer Service and Collections: Best Practices and Requirements – Part 2”

  • Disconnecting Service: Considerations and Requirements
  • Requirements for Meter Testing and Retention
  • How to handle PSC Complaints and Inquiries

1:15 pm – Questions

1:30pm – Planning, Funding Implementing Utility Projects

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Details

Date:
July 10
Time:
8:00 am - 3:00 pm
Event Category:

Organizer

WRWA
Phone:
(715) 344-7778
Email:
wrwa@wrwa.org
Website:
www.wrwa.org

Other

Fee
$100 Member / $125 Non-Member

Venue

Ashwaubenon Village Hall
2155 Holmgren Way
Green Bay,
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