City of Portage is excited to announce an opportunity for a full time Utility Customer Account Clerk to join our Team.
What You’ll Do
Utility Customer Account Duties:
- Manage utility customer accounts for Water & Sewer Utilities; answer phones and assist customers at front counter.
- Prepare, issue, and process monthly utility bills, final bills, and payments.
- Coordinate field scheduling with Utility employees (meter reads, shut-offs, service requests).
- Process connection fees and special assessments when applicable.
- Assist with PSC filings, annual utility reports, audits, and compliance submissions.
- Prepare utility-related correspondence, notices, and mailings.
- Assist with utility budget preparation and financial monitoring.
General Administrative Support
- Perform accounts receivable duties and cash receipting.
- Assist Treasurer with accounting tasks, monthly reporting, and reconciliations.
- Support counter services, including tax collection during tax season.
- Maintain City files, vendor records, and archival documents
A full position description is available on our website at www.portagewi.gov or at the Portage Municipal Building, 115 W. Pleasant Street.
What We’re Looking For
- High school diploma or equivalent; additional coursework in business, accounting, public administration, or related field preferred.
- Experience with office administration, customer service, or municipal operations preferred.
- Strong computer skills, including Microsoft Office; willingness to learn municipal software.
- Ability to maintain confidentiality, work independently, and manage multiple priorities.
- Excellent written and verbal communication skills
Why Join Us?
The starting pay range for this position is $19.50 – $24.37/hour (commensurate with experience), with a comprehensive benefits package.
Work Hours
This is a full-time role with regular hours from 8:00AM-4:30PM, Monday through Friday, with the option to complete all hours by 12:30PM on Fridays.
Apply Today!
Submit your resume and/or City of Portage Employment Application to Jennifer.becker@portagewi.gov or by mail to Jennifer Becker, Finance Director at Portage Municipal Building, 115 W. Pleasant Street, Portage, WI 53901.
All application materials must be submitted by 12:30 PM on Friday, January 30, 2026.